Terms and Conditions of Service
DOT Flight Refund Verification Services
Important Legal Notice
These Terms and Conditions constitute a legally binding contract. By using our services, you acknowledge that you have read, understood, and agree to be bound by all terms set forth herein.
ARTICLE I. DEFINITIONS
"Agreement"
means these Terms and Conditions of Service, as may be amended from time to time.
"Company," "we," "us," or "our"
refers to the provider of the DOT Flight Refund Verification Services, a Florida-based entity.
"Services"
means the automated flight refund eligibility verification and professional email generation services provided through our platform.
"User," "you," or "your"
refers to any individual or entity accessing or using our Services.
"DOT"
refers to the United States Department of Transportation.
"Flight Data"
means any information provided by the User regarding flight bookings, delays, cancellations, or other travel-related information.
ARTICLE II. ACCEPTANCE AND MODIFICATION OF TERMS
2.1 Acceptance
By accessing, browsing, or using our Services, you represent and warrant that: (a) you are at least eighteen (18) years of age; (b) you have the legal capacity to enter into this Agreement; and (c) you have read and understood all terms and conditions contained herein.
2.2 Modification
We reserve the right to modify, amend, or update this Agreement at any time without prior notice. Continued use of our Services following any such modifications constitutes your acceptance of the revised Agreement. It is your responsibility to review this Agreement periodically.
2.3 Electronic Agreement
This Agreement constitutes an electronic record within the meaning of applicable federal and state laws. Your electronic acceptance constitutes your signature and agreement to be bound by these terms.
ARTICLE III. DESCRIPTION OF SERVICES
3.1 Service Overview
The Company provides an automated verification tool that analyzes User-provided Flight Data against current DOT regulations to determine potential eligibility for airline refunds due to flight delays, cancellations, or other covered disruptions.
3.2 Scope of Services
Our Services include, but are not limited to:
Automated analysis of Flight Data against applicable DOT regulations
Determination of potential refund eligibility based on regulatory criteria
Generation of customized professional correspondence for refund requests
Provision of guidance regarding DOT refund regulations
3.3 Service Limitations
The Services are informational and assistive in nature only. The Company does not: (a) guarantee refund approval; (b) act as legal representative; (c) provide legal advice; (d) communicate directly with airlines on your behalf; or (e) process or handle actual refunds.
ARTICLE IV. USER OBLIGATIONS AND REPRESENTATIONS
4.1 Accurate Information
You represent and warrant that all Flight Data and other information provided to us is true, accurate, current, and complete. You acknowledge that the accuracy of our Services depends on the accuracy of information you provide.
4.2 Lawful Use
You agree to use our Services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations.
4.3 Prohibited Activities
You agree not to:
Provide false, misleading, or fraudulent information
Use the Services for any unlawful or unauthorized purpose
Attempt to circumvent, disable, or interfere with security features
Engage in any activity that could damage, disable, or impair our Services
Use automated systems or software to extract data from our Services without permission
Resell, sublicense, or commercially exploit our Services without authorization
ARTICLE V. PAYMENT TERMS AND CONDITIONS
5.1 Service Fee
The Company charges a service fee of Nineteen Dollars ($5.00 USD) for eligible refund verifications. This fee is charged only when our system determines that your flight qualifies for a refund under applicable DOT regulations.
5.2 Payment Processing
All payments are processed through secure, third-party payment processors. By providing payment information, you authorize us to charge the applicable fees to your designated payment method.
5.3 No Refund Policy
Due to the immediate nature of our automated Services, all sales are final. No refunds will be issued once the service has been rendered and the professional email has been generated, regardless of the ultimate outcome of your refund request with the airline.
5.4 Currency and Taxes
All fees are quoted in United States Dollars (USD). You are responsible for any applicable taxes, duties, or other governmental charges.
ARTICLE VI. INTELLECTUAL PROPERTY RIGHTS
6.1 Ownership
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, and software, are the exclusive property of the Company and are protected by United States and international copyright, trademark, and other intellectual property laws.
6.2 Limited License
Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal, non-commercial use only.
6.3 Restrictions
You may not reproduce, distribute, modify, create derivative works of, publicly display, or publicly perform any portion of our Services without our prior written consent.
ARTICLE VII. PRIVACY AND DATA PROTECTION
7.1 Data Collection
We collect and process Flight Data and personal information solely for the purpose of providing our Services. By using our Services, you consent to such collection and processing.
7.2 Data Security
We implement commercially reasonable security measures to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7.3 Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except as necessary to provide our Services or as required by law.
7.4 Data Retention
We retain your information only for as long as necessary to provide our Services and comply with legal obligations.
ARTICLE VIII. DISCLAIMERS AND LIMITATIONS OF LIABILITY
8.1 Disclaimer of Warranties
The services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
8.2 No Guarantee of Results
We do not warrant or guarantee that: (a) airlines will approve any refund request; (b) our Services will meet your specific requirements; (c) the Services will be uninterrupted, timely, secure, or error-free; or (d) the results obtained will be accurate or reliable.
8.3 Limitation of Liability
In no event shall the Company, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of our services, even if we have been advised of the possibility of such damages.
8.4 Maximum Liability
Our total liability to you for any claims arising from or related to this agreement or your use of our services shall not exceed the amount you paid to us for the services in the twelve (12) months preceding the claim.
8.5 Regulatory Changes
DOT regulations are subject to change without notice. We are not responsible for changes in regulations that may affect your eligibility for refunds.
ARTICLE IX. INDEMNIFICATION
9.1 User Indemnification
You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
Your violation of this Agreement
Your use or misuse of our Services
Your violation of any third-party rights
Any false, inaccurate, or misleading information provided by you
Your violation of any applicable laws or regulations
9.2 Defense and Settlement
We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.
ARTICLE X. DISPUTE RESOLUTION AND ARBITRATION
10.1 Mandatory Arbitration
Any dispute, claim, or controversy arising out of or relating to this agreement or the services shall be resolved exclusively through binding individual arbitration conducted by the American Arbitration Association ("AAA") under its consumer arbitration rules.
10.2 Arbitration Procedures
The arbitration shall be conducted in Miami-Dade County, Florida, unless both parties agree to a different location. The arbitrator shall apply Florida law consistent with the Federal Arbitration Act and applicable statutes of limitations.
10.3 Class Action Waiver
You and the Company agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
10.4 Small Claims Exception
Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of its jurisdiction.
10.5 Injunctive Relief
Nothing in this Agreement shall prevent either party from seeking injunctive or other equitable relief in courts of competent jurisdiction.
ARTICLE XI. GOVERNING LAW AND JURISDICTION
11.1 Governing Law
This Agreement and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.
11.2 Venue
Subject to the arbitration provisions above, any legal action or proceeding arising under this Agreement shall be brought exclusively in the federal or state courts located in Miami-Dade County, Florida, and you hereby consent to the personal jurisdiction and venue therein.
11.3 Compliance with Laws
You agree to comply with all applicable federal, state, and local laws and regulations in connection with your use of our Services, including but not limited to laws governing electronic communications and consumer protection.
ARTICLE XII. TERMINATION
12.1 Termination by Company
We reserve the right to terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including but not limited to breach of this Agreement.
12.2 Termination by User
You may discontinue use of our Services at any time. Termination does not entitle you to any refunds for services already rendered.
12.3 Effect of Termination
Upon termination, your right to use our Services will immediately cease. All provisions of this Agreement that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
ARTICLE XIII. GENERAL PROVISIONS
13.1 Entire Agreement
This Agreement constitutes the entire agreement between you and the Company regarding the use of our Services.
13.2 Severability
If any provision is held invalid, the remaining provisions shall continue in full force and effect.
13.3 Waiver
No waiver of any term shall be deemed a continuing waiver of such term or any other term.
13.4 Assignment
You may not assign your rights without our prior written consent.
13.5 Force Majeure
Neither party liable for failures due to circumstances beyond reasonable control.
13.6 Notices
All notices shall be in writing and deemed given when delivered as specified.
13.7 Relationship
Nothing creates any agency, partnership, or joint enterprise between parties.
13.8 Third Parties
This Agreement does not confer any third-party beneficiary rights.
13.9 Statute of Limitations
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of our Services or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
ARTICLE XIV. FLORIDA-SPECIFIC CONSUMER PROTECTIONS
14.1 Florida Deceptive and Unfair Trade Practices Act
Nothing in this Agreement shall be construed to limit your rights under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), Chapter 501, Part II, Florida Statutes.
14.2 Electronic Signatures
Pursuant to Florida Statute § 668.50, electronic signatures are legally binding. Your use of our Services constitutes your electronic signature and agreement to these terms.
14.3 Cooling-Off Period
To the extent required by Florida law, certain purchases may be subject to a cooling-off period. However, as our Services are delivered immediately upon payment, no cooling-off period applies.
14.4 Attorney's Fees
In accordance with Florida law, in any action to enforce this Agreement, the prevailing party shall be entitled to recover reasonable attorneys' fees and costs.
ARTICLE XV. CONTACT INFORMATION
15.1 Questions and Concerns
If you have any questions about this Agreement or our Services, please contact us through the contact form on our website or at the address provided below.
15.2 Legal Notices
Legal notices should be sent to:
DOT Flight Refund Verification Services
Legal Department
[Company Address]
Florida, United States
Agreement Acknowledgment
Please review the following important information
By using our services, you confirm that:
- • You have read and understand this agreement
- • You agree to be bound by all terms and conditions
- • This agreement represents the complete understanding between us
- • It supersedes any previous agreements or communications
Important Notice:
If you do not agree to these terms, please do not use our services.
© 2025 DOT Flight Refund Verification Services. All rights reserved.
This document constitutes a legally binding agreement under the laws of the State of Florida.